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IPTECH SV • El Salvador

Bilingual Inbound Customer Support

English and Spanish inbound support that covers your business hours, answered live by people who know your account. We are in El Salvador, on CST — same working day as your team, no overnight handoff.

Get a Free Quote → 📞 +1 (325) 309-2608
What We Offer

Everything Your Customers
Need, Answered Live

We cover the calls, chats, and emails your team does not have time for — in English and Spanish, on your scripts, in your tools.

📞

Phone Support

Live bilingual agents answer calls in English or Spanish, providing personalized service that builds loyalty and reduces churn.

💬

Chat & Email Support

Omnichannel coverage across live chat, email, and ticketing platforms. We integrate with Zendesk, Freshdesk, Intercom, and more.

🔄

Order & Account Management

Handle order inquiries, billing questions, returns, account updates, and escalations efficiently and accurately.

📊

Quality Monitoring

Every call is recorded. We review a sample with you each week against a scorecard you approve, so you hear the actual calls instead of a score you cannot verify.

⚡

Fast Escalation Handling

We resolve what your playbook says we can resolve, and escalate the rest to your team with full notes attached. We agree on that line before we go live.

🌎

Bilingual Coverage

Serve your English and Spanish-speaking customers with the same team. Neutral bilingual accents, and you can hear the agents before you hire them.

What We Commit To

Start Small.
Scale What Works.

6 yrs
Running Our Own Call Center
2 wks
Typical Time To Go Live
50%
Below US Agency Rates
EN/ES
Bilingual Coverage
Why IPTECH

The Nearshore
Difference

Unlike offshore providers in the Philippines or India, IPTECH operates in El Salvador — the same time zone as most US businesses. Your team works when you work.

Every agent is fully bilingual and trained on US customer service standards. We run our own VICIdial phone system and call recording, so setup does not depend on a third-party vendor.

  • Same CST time zone as US — real-time collaboration
  • Bilingual English & Spanish agents on every shift
  • Agents trained on your scripts and your product — not a shared queue
  • CRM integration (Salesforce, HubSpot, Zendesk)
  • Call recording & quality monitoring included
  • Go live in about 2 weeks for a small team
  • Typically 50% below comparable US agency rates
  • Month-to-month or long-term contracts available
FAQ

Common Questions

How quickly can you onboard a new inbound support team? ▼
About 2–3 weeks for a small team: agent selection, product training, script development, and system integration. We are a small shop and we start clients at 1–3 seats, so if you need a large team on day one we are not the right fit and we will tell you that up front.
What is the minimum number of agents I can start with? ▼
One agent. We would rather start you on a small paid pilot, show you the recordings and the daily report, and add seats once the volume is real.
Do your agents work exclusively for my company? ▼
Yes — a dedicated agent works only on your account and learns your product and tone properly. For low call volume a shared model is cheaper, and we will tell you which one your volume actually justifies.
What platforms and tools do you integrate with? ▼
We work inside whatever you already use — Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Shopify, or a custom CRM. You give us logins; we do not ask you to move to our platform.
How do you handle quality assurance? ▼
All calls are recorded. Each week we score a sample against a scorecard you approve and send you the report plus the actual recordings, so you can check our scoring instead of taking it on trust.

Ready to Get Started?

Get a free, no-obligation consultation. We respond within 2 business hours.

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